Question 1

Who is Tralo for?

Accepted Answer

Anyone who wants a calmer, more honest record of their health. Tralo is built for people living with chronic conditions, anyone managing day-to-day wellness, caregivers tracking on behalf of a family member or patient, and people who simply want better conversations with their care team.

Question 2

Is Tralo a replacement for medical advice?

Accepted Answer

No. Tralo is a personal health-tracking tool. It is not a medical device and does not diagnose, treat, or cure any condition. Always work with a qualified healthcare professional for medical decisions.

Question 3

When is Tralo launching?

Accepted Answer

Soon. We're launching on the Apple App Store and Google Play simultaneously. Join the mailing list and we'll email you the moment it's live.

Question 4

How private is my data?

Accepted Answer

Sensitive entries are encrypted at rest using strong, modern ciphers. We don't show ads, we don't sell data, and you can delete your records any time. Tralo is built to HIPAA standards.

Question 5

How does Tralo use AI — and is it safe?

Accepted Answer

Tralo runs automated analysis on your own data to surface correlations such as days with low sleep that also had higher symptom severity, or barometric pressure drops that coincide with flares. Pattern detection happens on your data without it leaving your account. Where Tralo uses an external AI model (like the optional Health Tip), it never trains on your data and never replaces your clinician's judgment.

Question 6

Will Tralo work for someone without a chronic illness?

Accepted Answer

Yes. Most of our features (mood tracking, sleep, notes, medications, vitals, daily check-ins, and more) are useful for everyday wellness. The body map and condition tracking become more valuable if you're managing something specific, but they're optional.

Question 7

Can I use my HSA or FSA to pay?

Accepted Answer

In most cases, yes. A health-tracking app like Tralo can typically be reimbursed with a Letter of Medical Necessity (LMN) from your healthcare provider. Ask your provider whether Tralo qualifies for your specific plan.

Question 8

Where is Tralo available?

Accepted Answer

Tralo is launching in the US and Canada. Additional markets will follow as we expand.

Question 9

What happens after my 21-day free trial?

Accepted Answer

If you do nothing, you'll be charged according to the plan you selected (monthly or yearly). You can cancel any time directly inside the App Store (iOS) or Google Play (Android) where their platform manages all billing.

Question 10

Can I export my data?

Accepted Answer

Yes. You can export every entry (symptoms, medications, mood, vitals, notes) at any time as a downloadable file. It's your data; we just hold it for you.

Question 11

Can I delete my account?

Accepted Answer

Yes. You can delete your account from inside the app, with a short confirmation step to prevent accidents. Everything is removed from our active systems immediately and from backups within 30 days.

Question 12

How are 'patterns' detected?

Accepted Answer

Tralo runs lightweight, automated analysis on your own logs to surface correlations, like days with low sleep that also had higher symptom severity. Your data does not leave your account for this. Insights are suggestions, not diagnoses.

Question 13

Will Tralo support Apple Health and Android Health Connect?

Accepted Answer

Yes, that's planned. We'll integrate so you don't have to log things twice. You'll always be in control of what flows in and what doesn't.

Question 14

What languages will Tralo support?

Accepted Answer

English at launch, with additional languages rolling out as we expand to new countries. The app is built for localization from day one.

Question 15

Is Tralo accessible?

Accepted Answer

We design with accessibility as a baseline: large touch targets, high contrast, dynamic text sizing, screen reader support, reduced-motion mode, and voice input on key screens. See our accessibility statement for details.

Question 16

Who do I contact for security disclosures?

Accepted Answer

Email security@tralo.health. We appreciate responsible disclosure and reply within two business days.

Questions, answered.